Refund Policy
Your satisfaction matters. Here's what you need to know about our refund process and your rights as a valued customer.
1 Refund Eligibility
We stand behind our financial analysis tools and understand that sometimes they might not meet your specific requirements. Here's when you can request a refund:
- Software purchases within 30 days of purchase date
- Subscription services cancelled within 14 days of initial signup
- Training programs with less than 25% completion rate
- Technical issues that cannot be resolved within 72 hours
- Duplicate purchases made in error
2 Refund Process Steps
Getting your refund is straightforward. Follow these steps and we'll process your request as quickly as possible:
Submit Request
Email us at contact@weidgavavenio.com with your purchase details, order number, and reason for refund. Include any relevant documentation.
Initial Review
Our team reviews your request within 2 business days. We'll confirm receipt and may ask for additional information if needed.
Approval Decision
Once approved, you'll receive confirmation via email with details about the refund amount and expected processing timeline.
Refund Processing
Refunds are processed back to your original payment method within 5-10 business days, depending on your bank or credit card provider.
3 Payment Method Guidelines
Different payment methods have varying processing times. Here's what to expect based on how you paid:
- Credit cards: 5-7 business days after processing
- PayPal: 3-5 business days after processing
- Bank transfers: 7-10 business days after processing
- Digital wallets: 3-7 business days after processing
4 Special Circumstances
Some situations require different handling. These scenarios have modified refund procedures:
- Partial refunds for subscription downgrades processed within current billing cycle
- Enterprise licenses require approval from account management team
- Educational discounts may affect refund calculations
- Bundle purchases can be refunded individually or as complete packages
Important Notice
Refunds are processed in Australian dollars and may be subject to currency conversion fees by your financial institution. We cover processing fees for refunds over 0 AUD.
5 Non-Refundable Items
While we aim to be flexible, certain purchases cannot be refunded due to their nature:
- Custom development work completed to specifications
- Data exports and reports already delivered
- Consultation services after the session has occurred
- Third-party integrations and API access fees
Need Help with Your Refund?
Our customer support team is ready to assist you with any questions about the refund process.